International Costs and Shipping Questions

To ensure quality and for security purposes we ship via USPS Priority & Global Priority International with signature confirmation in most cases.  Our packaging and shipping labels are discreet and generic looking to insure your privacy!   Should anything break during shipping, you MUST FILE A CLAIM with your local USPS or Post Office.  We are NOT RESPONSIBLE for any damage caused by USPS or employees of USPS and highly recommend you opt to pay the additional amount for insurance, please email webmistress@erzulies.com to learn how to remit the additional insurance fee.  Please read the International Shipping Process below.

HERE IS THE USPS INTERNATIONAL SHIPPING PROCESS:

  1. Your order label is electronically processed via USPS within 1-7 business days from receipt of your order.  Tracking info is ONLY remitted electronically by USPS via email so be sure to leave a valid address.
  2. We handcraft the items and package for shipping; this could take 1 day to 10 business days depending upon your order; if it’s a CUSTOM ORDER it will take a minimum of 5-21 business days to prepare.
  3. We deliver to the USPS Office for their receipt scan.  Once it is IN THEIR HANDS, it USUALLY takes within 1-3 BUSINESS WEEKS TO DELIVER – NOT INCLUDING WEEKENDS OR HOLIDAYS! This is largely due to the Customs Department in foreign countries, please check with your CUSTOMS department to determine their normal time frame of examining international packages. Further, we are not responsible for what your Customs Department does to your package; your items are at the mercy of your country’s Customs laws, procedures and indemnifications.  If they break, rifle, damage, or alter your items in any way, they are responsible and you are ordering at your own risk since we do not have any control over your Customs Department. PLEASE NOTE: You are responsible for all duties and taxes due on the items once they arrive in your country, if your country indeed imposes tax fees and customs duties on any products you purchase.
  4. VERY IMPORTANT POLICY: If your package is undeliverable, or you do not respond to the notice of delivery left on your door, or it is sent back to us due to an error in the address you provided on your order, you will receive a partial store credit only for the value of your order less a 25% restocking fee and the shipping and handling fee.   We will not incur the cost of the shipping fees or employee/staff time if your package is undeliverable or you did not respond to the delivery notifications, should your package be returned to us.  In the event of this occurring, you will have to place a new order using the partial store credit – NO EXCEPTIONS!

HOW TO PLACE INTERNATIONAL MAIL ORDERS:

Make a list of items & the price of each item
Add the International Shipping and Handling Fees (see below)
Have a Money Order for the total amount above, in US DOLLARS, payable to and mail to:

Erzulie’s, Inc.
807 Royal St.
New Orleans, LA 70116 ~ USA

 

Please include the address where you want your order shipped
Please ALLOW sufficient time for us TO RECEIVE your mail order, often can take weeks to get to the US.

INTERNATIONAL SHIPPING COSTS FOR MAIL ORDERS:

IF YOUR INTERNATIONAL ORDER TOTALS:

$1.00 – $39.00 please add $45.00
$40.00 – $79.00 please add $55.00
$80.00 – $199.00 please add $70.00
$200.00 – $299.00 please add $80.00
$300.00 – $399.00 please add $95.00
$400.00 or More – please email webmistress@erzulies.com