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Erzulie’s Voodoo Shop – Customer Service

At Erzulie’s we excel at outstanding customer service and support above all else. You will always be treated with personal service, respect, compassion and genuine assistance at Erzulies! We work very hard to remember each and every guest that has visited Erzulie’s and your details so we can provide the highest level of personal service and attention to you. Our New Orleans Voodoo retail store hours are Thurs -Sun 11am – 8pm CST, and the Newport Location operates by private appointment Mon-Sat. for those who have scheduled their consultations.

Should you need a more in-depth discussion of your personal situation, you must schedule a consultation time, please see our Spiritual Services Section to learn more about this service.  Please note: the store staff does not delve into personal details of any situation, they answer store operation questions only.  Without a consultation, it is impossible to know what items would be best for your situation since we are not apprised of your situation.  Like all professionals, a consultation is required should you require time with a priestess to review your situation,  or simply read the website at your convenience carefully and select the items that best fit your needs.  You will find the information about our items and services quite detailed and self-guiding.

For All E-mail Inquiries Please Do the Following:

PRODUCT SUPPORT:

For those who have purchased a product, have questions on how to use the item or revisions to the instructions, please read  the FAQ section first as most questions are answered there, if something is not addressed in the FAQ section, please email: Support@Erzulies.com  If you would like discuss the details of your personal situation before deciding which products are best for you,  you must order a spiritual consultation to schedule your private appointment with our highly trained practitioners.

This is the customer service email address that will respond to these inquiries on a first come first serve basis.

PRODUCT SALES:

For those who wish to place a web order, please do so at your convenience at www.Erzulies.com.  Once your order is placed, you will receive an order confirmation number.  If you have not received any sales receipt, then your order did not go through.

For those have questions about shipping and handling or delivery methods, please read the FAQ section.

WEBMISTRESS:

Unique to Erzulie’s, Anna (affectionately known as the Root Queen) the owner and founder, personally responds to all emails sent to her from every customer. She truly takes the time to know you and your situation personally, as soon as possible, feel free to contact her at webmistress@erzulies.com .

To insure fairness to each and every customer, her responses are based upon a “first come, first serve” basis. Due to the extremely high volume of these emails, her expected response time from 1-3 business days.

For wholesale, media, personal details about your situation, custom rituals or service inquiries, your personal updates, remit testimonials, to share your experience at Erzulie’s or to just say “hello,” please contact Anna directly at webmistress@erzulies.com !